Terms & Conditions

Last updated: August 2026

1. General Procedure & Handcrafted Nature

Welcome to Cloud Crochet. All our finished products are carefully handcrafted. Due to the nature of handmade items, slight variations in color, size, and stitch tension may occur compared to the product photographs. These variations are normal and contribute to the uniqueness of your piece.

2. Ordering and WhatsApp Fulfillment

Our website utilizes a local cart system that generates an order summary sent directly to our business WhatsApp. An order is only considered confirmed once we reply to your WhatsApp message and payment arrangements have been verified.

3. Payments (Bank Transfer & COD)

• Cash on Delivery (COD): Available for local deliveries in Tripoli and Benghazi. Exact change is appreciated.
• Bank Transfer: We accept local bank transfers. Orders will only be dispatched or custom work started once the transfer receipt is received.

4. Custom Orders (The 3-Spot Rule)

We accept a strict maximum of 3 custom orders per month to ensure quality. Once a custom spot is reserved, a 50% non-refundable deposit is required before work begins. Custom orders cannot be returned or refunded once completed, as they are tailored specifically to you.

5. Returns and Refunds

For DIY Kits and non-custom Finished Pieces, if you receive a damaged item, please contact us within 48 hours of delivery with photos of the issue. We do not offer refunds for "change of mind" due to the time-intensive nature of our craft.

6. Workshop Cancellations

Workshop spots are limited. If you cannot attend, please inform us at least 48 hours in advance to receive credit for a future class. No-shows will not be refunded.